Shipping & Delivery
Thank you for choosing IMOLOVE. We strive to provide excellent customer service, including efficient shipping and delivery of your orders. This Shipping Policy outlines important information regarding our shipping procedures and policies. Please read this document carefully before placing your order.
Offer on economy shipping within the 48 contiguous United States and Canada only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. No adjustments can be made to prior purchases.
We aim to process and ship orders as quickly as possible. Please note that the processing time may vary depending on the availability of the product and the order volume we are experiencing. However, during peak seasons or promotional periods, it may take longer to process your order. We appreciate your patience and understanding.
Delivery Time = Processing Time + Shipping Time
Processing Time
Processing time differs from product to product. Some popular styles can be shipped within 3 business days, while other orders may take 7-10 business days. Please note that this does not include holidays and weekends.
Shipping Time
| Country | Order Subtotal | Shipping | Shipping Fee | Shipping Time |
| US(excluding islands:Alaska , Puerto Rico, Hawaii) | US$0.00 - US$98.99 | Standard Shipping | $9.90 | 5 - 12 business days |
| ≥US$99 | Free Shipping | $0.00 | 5 - 12 business days | |
| CA | US$0.00 - US$98.99 | Standard Shipping | $9.90 | 5 - 15 business days |
| ≥US$99 | Free Shipping | $0.00 | 5 - 15 business days |
Please note that the estimated shipping time is provided as a general guideline and may vary depending on factors such as customs clearance and unforeseen circumstances. We will do our best to ensure timely delivery of your order.
Free Shipping Policy
We offer free shipping to select markets or regions under specific conditions. To qualify for free shipping, the following criteria must be met:
Minimum order value of $99.99 (excluding taxes and discounts).
Applicable only to markets or regions mentioned in our free shipping promotion.
Customs Duties and Taxes
For international orders, customs duties and taxes may apply when the package reaches your country. These charges, if any, are the responsibility of the recipient. We are not responsible for any customs duties or taxes imposed by the destination country. We recommend contacting your local customs office for more information on applicable duties and taxes.
Tracking My Order
Once your order has shipped, you will receive a shipping notification to your email address with tracking details. You can also check the status of your order online using the tracking number (https://www.17track.net/en). If you have any further questions about shipping, we are here to help! Contact us by email: contact@imolovejewelry.com.