FAQs

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page on our website for detailed instructions and any applicable conditions.

30 Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at IMOLOVE, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

 Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• The time frame for return & exchange must not exceed 30 days from when the original order was received.
• All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
• When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

• Customized items, including customized size, engraved, customized color, customized stone cut, customized stone size, are not returnable.
• Items that are sent to you as Replacement/Exchange cannot be returned again.
• 14K Gold Items - Non-Refundable and Non-Exchangeable.
  
  Please be aware that all purchases of our 14K gold items are final. Due to the personalized nature of these products, we are unable to process refunds or exchanges.

Return/Exchange Process

• Step 1 : Initiate your return/exchange

  E-mail us at contact@imolovejewelry.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

• Step 2 : Ship product back

  Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

• Step 3 : Refund or exchange

  When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Cost

Refunds

Shipping times vary depending on your location and the shipping method chosen. Typically, it may take 5-15 business days. Please note that these are estimated times and delays can occur due to customs procedures or unforeseen circumstances.

Thank you for choosing IMOLOVE. We strive to provide excellent customer service, including efficient shipping and delivery of your orders. This Shipping Policy outlines important information regarding our shipping procedures and policies. Please read this document carefully before placing your order.

Offer on economy shipping within the 48 contiguous United States and Canada only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. No adjustments can be made to prior purchases. 

We aim to process and ship orders as quickly as possible. Please note that the processing time may vary depending on the availability of the product and the order volume we are experiencing. However, during peak seasons or promotional periods, it may take longer to process your order. We appreciate your patience and understanding.

Delivery Time = Processing Time + Shipping Time

Processing Time

Processing time differs from product to product. Some popular styles can be shipped within 3 business days, while other orders may take 7-10 business days. Please note that this does not include holidays and weekends.

Shipping Time

Proper care and maintenance can help prolong the beauty of your jewelry. We provide care instructions for each product on our website, including cleaning recommendations and storage tips. Following these guidelines will help ensure your jewelry stays in excellent condition.

Take it off

Please be aware that although we offer the best quality products, the care of your beloved jewelry may be necessary. Wipe off the dust from time to time or take it off during strenuous exercise or activities that use water, such as washing dishes or gardening, to keep your jewelry in good condition.

Storage

• Keep it free of lotion, sunscreen and perfume.
• Don't swim in the ocean while wearing your ring!
• Be careful in the kitchen. Better take it off when you're doing heavy work...
• Don't wear jewelry in swimming pools and spas.
• Take off your jewelry before bathing - Take off all jewelry before showering or cleaning.

Clean

Most jewelers will clean your ring for free, so take advantage of this courtesy. If you don't have time to go to the jeweler, there are a few ways to clean your ring at home.

Imolove recommends using a mild dishwashing detergent to remove lotions from the bottom of the setting. Simply scrub the top and bottom with a soft toothbrush and rinse several times with hot water. For added shine, dip your ring in a small bowl of ammonia diluted with three times the amount of water and gently brush the top and bottom of the setting with a soft toothbrush. Immerse the ring in the solution again and then rinse it several times with warm water to make sure all of the solution has been removed. Place the ring on a soft towel to dry, or gently pat dry.

Maintenance

1. Moissanit is sensitive to heat

Although moissanite is formed under high temperatures and pressure, its main component is carbon, which burns when heated to 800 degrees in air and turns into carbon dioxide gas. So don't let your moissanite get near high heat.

2. Moissanite is sensitive to ultraviolet rays

When moissanite is exposed to strong ultraviolet rays that are filtered by ozone, you can see small dimples on the surface of the moissanite after a short time. Therefore, don't place your moissanite jewelry in the sun or even under a magnifying glass. This could damage your moissanite.

3. Moissanite is sensitive to radiation

Radiation should be the nemesis of many gemstones. When moissanite is irradiated, it can change color. Don't naively believe that your white diamonds will become colored diamonds. The color of moissanite diamonds that have been irradiated is irreversible. Therefore, it's important to keep your moissanite away from radiation.

4. Moissanite is sensitive to oil

Moissanite's lipophilicity may be its most common weakness, as it makes it more prone to staining its surface with oil stains and impurities, masking its luster. Therefore, the jewelry should be removed when washing dishes and doing housework. If it is stained with oil, it should be cleaned with a professional jewelry cleaning solution.

5. Moissanite is sensitive to impact

Is not moissanite the hardest material? Yes, moissanite itself is hard, but the harder the material, the more fragile it is. Although moissanite can cut anything and is not afraid of wear and tear, moissanite is afraid of impact and can easily break, so please do not take moissanite for violent acts.

We offer a ring size guide on our website to assist you in finding the correct ring size. You can use our guide to measure your finger or consult a local jeweler to ensure accuracy. If you receive a ring that doesn't fit, we offer 30 days return and exchange.

Yes, we take the security of your personal information seriously. We employ industry-standard encryption and secure protocols to safeguard your data. For more details, please review our Privacy Policy on our website.